We aim to deliver satisfying shopping experience for every customer. This policy outlines our rules for returns and refunds when you purchase products from our website.
Eligibility for Returns
You may return your purchased items within 60 days after receiving your package. To qualify for return, the products should remain in original condition. Unused and unopened items are preferred. We also accept opened items if the product cannot work as described.
We do not accept returns for items that are damaged due to improper use, neglect, accidents or modifications made by customers. Items that are not purchased directly from our website are not eligible for return or refund.
Return Process
If you want to start a return request, please reach out to us through the Contact Us page. Please provide your order reference number and explain the reason for your return. Our support team will guide you through the next steps once we review your request.
Do not send back products without getting confirmation from our team first. Unauthorized returned packages may not be processed and cannot receive refund.
Refund Timeline
Once we receive and inspect your returned goods, we will proceed with your refund. Refunds normally take 5 to 10 business days to complete. The actual time for funds to show up in your account depends on your payment provider’s processing speed.
Refunds will be issued in the same currency used for your original transaction. All transactions on our website are settled in USD.
Shipping and Customs for Returned Orders
For approved return cases, we will cover relevant shipping and customs expenses for the return shipment. You will not bear extra charges for the return process after your return application gets approved.
Partial Refunds
Partial refunds can be offered in certain situations. For example, partial refund may apply if only part of your order is returned, or if the item has minor damage caused by customer use. We will assess each case separately and communicate the final decision to you.
Denied Refunds
We reserve the right to deny refund requests if items fail our inspection. Common reasons for denial include heavy damage caused by customer misuse, missing product components, or return requests submitted outside the valid 60-day window. We will clearly inform you when a refund cannot be approved.
Policy Updates
We may revise this refund policy at any time. Updated terms will be posted on this page. We recommend you review this policy each time you place an order.
If you have any questions about our refund terms, please contact us via our Contact Us page.
